Refunds/Returns

If for any reason you are unhappy with the quality of the reprint or photo product that you purchased from Karen Hocker Photography from us at an event, through the mail, or through our website, please contact us as soon as possible.

Reprints

If you are unhappy with a reprint, we will either reprint the item to your satisfaction, replace the item with a substitute image, or refund the price of the item. Shipping charges will not be refunded.

Photo Products

Most of our photo products come from a direct print vendor with a 30 day satisfaction guarantee. If you are unhappy with the quality, they will reprint the item. If it is the wrong size, they will replace the item with another size. If you’d rather simply get your money back, you must contact us as soon as possible. Shipping charges will not be refunded.

Gift Certificates

By Massachusetts state law, all gift certificates are good for 7 years from the date of issue. If, however, you would rather have your money back, please contact us for a refund.