If for any reason you are unhappy with the quality of the reprint or photo product that you purchased from me, please contact me as soon as possible.
If you are unhappy with a reprint, I will either reprint the item to your satisfaction, replace the item with a substitute image, or refund the price of the item. Shipping charges will not be refunded.
You will need to return the original print. I will need to be able to compare the revised print to the original.
Most of my photo products come from a direct print vendor with a 30 day satisfaction guarantee. If you are unhappy with the quality, they will reprint the item. If it is the wrong size, they will replace the item with another size. If you’d rather simply get your money back, you must contact me within 30 days to get your refund. Shipping charges will not be refunded.
By Massachusetts state law, all gift certificates are good for 7 ears from the date of issue. So, feel free to hold on to them. You’ve got plenty of time to use them. If, however, you would rather have your money back, please contact me for a refund.
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Karen Hocker Photography © 2001-2009. All rights reserved.
Your source for dog photography, dog sport photography, and pet portaits in the Boston-area and beyond.
Other sites: SNAPshotz Retrievers | KHP store (CafePress) | KHP store (Zazzle) | Linda Hocker Designs (Home-made Collars & Leashes)
